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Physio Direct

The following information is taken from the Physiotherapy department information handout.

What is Physio Direct?

A telephone service that has been set up to provide early advice and management for adults with back/neck/joint problems or following injuries.

Who will I speak to?

A Chartered Physiotherapist based at Cheltenham General Hospital.

How and when do I contact the service?

Tel: 0300 422 2507

or fill in an online form at

How long will the phone call take?

The length of the telephone calls vary, but may take 10-15 minutes.

What will happen when I phone?

You will be asked a number of questions by the Physiotherapist in order to fully assess the problem.

You will be asked questions about:-

Your problem and how it is affecting your daily life.
Your current medication.
Any other medical problems.

The Physiotherapist will then discuss with you the most appropriate way of managing your problem. This may include one or more of the following.

Advice and appropriate exercises which will be sent to you in the post.

Appointment given for further assessment in the physiotherapy department at the St Paul's Medical Centre. All patients needing an appointment are seen according to waiting times.

At the end of the phone call you will be given the contact details of the Physiotherapist you spoke to. If you are not getting better with the advice given, or if you have any concerns, please do not hesitate to contact the Physiotherapist.

What can I do if I can't get through?

We appreciate that the telephone line can be very busy, although this is variable depending on the day and time you call. If the telephone line is busy this means the Physiotherapist is on the phone helping someone else. The best thing to do is to keep trying.

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