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Prescription Requests

Please note from the 18/11/19 no paper prescriptions will be available, we would encourage you to nominate a pharmacy of your choice prior to these changes. Alternatively if you do not want a nominated pharmacy, you will be given a paper token with a unique bar-code which you must take to a pharmacist who will then be able to issue your medication, this process could take longer as the electronic prescription has to be downloaded from the spine.

Please ensure that you order your repeat medicines in plenty of time, so that you do not run out. Please note we do NOT take medication requests over the telephone.

Repeat Prescriptions can be requested by:

  1. Coming into surgery. Please allow 3 full working days to complete the medication request.
  2. Prescription Ordering Line on 0300 421 1215. Monday to Friday 9am to 5pm. A Gloucestershire pilot scheme - You will speak to a dedicated receptionist, who will be able to order your repeat prescription from us and either send your prescription directly to your normal pharmacy or have it ready for you to collect from your surgery. Calls charged at standard geographic rates.
  3. By post enclosing a Stamped Addressed Envelope. Please allow 3 full working days to complete the medication request.
  4. You can arrange for your local chemist to order and collect your repeat prescription, in some cases they may also offer a delivery service. Please allow 5 full working days to complete the medication request.
  5. Order on line – Systmone - although you do need to sign up to this service. Please follow link above and allow 3 full working days to complete the medication request.


If you require a medication that is not on your repeat slip then we would advise you to phone the practice after 48 hours to ascertain whether the doctor has approved it.

EPS - This will mean that we will be sending repeat prescriptions electronically to patients nominated pharmacy.  The benefit for patients is that they will not have to visit the practice to collect their repeat prescription.  Please inform the pharmacy that you wish to nominate that you would like to sign up for this service.

You can order your medication at least two weeks in advance. If you are going on holiday and request extra medication please state this on the request form or let your pharmacy know.

We deal with about 400 prescription requests a day. Unfortunately when the Doctors are interrupted to deal with requests that have been left to the last moment this has led to errors- affecting both the patient making the late request & the patient who is being dealt with when the interruption occurs. Reception have therefore been instructed to no longer take this route, so please be understanding if they tell you that you will need to come back later in the day. We appreciate this can be frustrating but everyone’s safety is paramount. Please try and avoid finding yourself in this situation. So please send electronically, post, hand deliver and fax your requests in plenty of time – this includes Nursing & Residential homes.

Any changes to medication initiated by the hospital will require a discharge summary to enable us to change or add any medication safely and accurately.

The hospital should provide you with at least two weeks’ worth of medication before you are discharged. Often medication is not picked up from the hospital pharmacy and this has a huge knock on effect when the surgery is asked to prescribe and issue this within a short time frame.


NEW: NHS Prescriptions for medications available to purchase over the counter

From 31 May 2018, a range of medicines that are available to buy over the counter from pharmacies and supermarkets will no longer be routinely prescribed by GP surgeries.

These are medicines associated with a number of minor, short term conditions, which either get better by themselves or you can treat yourself. (A full list of these is below) The decision in Gloucestershire follows a recent national consultation and NHS England guidance which recommends this change. As a provider of services and treatments, we all have a duty to plan and prioritise fairly and use the public money available to achieve the maximum health benefit for the people of Gloucestershire.

The annual prescribing cost for these medicines in Gloucestershire is around £2 million which we think could be put to better use to support more serious health conditions. Costs to the NHS are often higher than those over the counter when other fees are included such as those for dispensing or medical consultations.

The change will also help to ease some of the pressure on GP surgeries, so doctors and other healthcare professionals can concentrate on patients with more serious or long term conditions. The average purchase cost of many of these medicines no longer prescribed on NHS prescription will be around £2 to £3 – for example olive oil ear drops, antifungal skin cream or hay fever tablets. The price of these items may vary slightly, but will range from 30p (for a small packet of paracetamol) to around £5 (for a bottle of branded cough medicine). Please discuss the best range of medicines available to you with your community pharmacy team. A leaflet explaining the changes is available in the surgery and at local pharmacies.

We hope that you understand the rationale behind this decision. If you have any concerns about how this will impact your health, please contact us. If you have any concerns or complaints about the decision, please contact the CCG at:

NHS England guidance -

Self –Care Information:

Advice / Access to services:

NHS Choices/ Pharmacy:

Conditions for which prescribing should be restricted from reference above:

Items of limited clinical effectiveness 1. Probiotics 2. Vitamins and minerals

Self-limiting conditions 3. Acute sore throat (short term sore throat) 4. Cold sores of the lip (infrequent) 5. Conjunctivitis (pink eye/swelling and redness around the eye/eye infection) 6. Coughs and colds and nasal congestion 7. Cradle cap that causes distress to the infant and is not improving (yellow scaly patches that sometimes appear on the scalps of young babies). 8. Haemorrhoids (piles) 9. Infant colic (stomach pain/trapped wind pain)

Minor conditions suitable for self-care 10. Mild cystitis (pain when you urinate due to mild infection) 11. Mild irritant contact dermatitis (mild allergic type of skin reaction) 12. Dandruff (mild scaling of the scalp without itching) 13. Diarrhoea (adults) (frequent watery bowel movements) 14. Dry eyes / sore tired eyes 15. Earwax 16. Excessive sweating (mild – moderate hyperhidrosis) 17. Head lice 18. Indigestion and heartburn 19. Infrequent constipation (difficulty in passing stools) 20. Infrequent migraines 21. Insect bites and stings 22. Mild Acne 23. Mild dry skin 24. Sunburn 25. Sun protection



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